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Harden
& Associates is committed to understanding our clients' unique priorities
and objectives. Client Support Teams exist in all service areas
(also see Services), giving each client
a multi-disciplinary Harden team that matches their internal risk
management or benefits staff by function. Through a careful process
of exploration and learning, the Harden team formulates a measurable
plan and strategy for answering the needs of the client. This strategic,
objectives-based approach is known as QSS, or Quality Service Standards.
QSS
optimizes our clients' investments in insurance, risk management
and employee benefits by providing critical knowledge.
QSS facilitates informed decisions and prioritizes delivery
of resources based on specific objectives.
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